What is quick commerce fulfilment?
It is all the work that gets your products onto the platforms' dark store shelves. We keep your stock in each city. We pack each order the way the platform asks and deliver it to their dark stores on time. You look after the listings and the selling. We handle everything from your plant to the store.
Do you deliver straight to the dark stores?
Yes. Your stock waits in our warehouse in the city. Mid-mile vans take each order from there to the platform's dark stores in their slot. Every load carries the papers the store checks. The store's receipt then comes back to us.
How do Blinkit, Zepto and Instamart buy stock now?
Blinkit buys most of its stock on its own purchase orders. You bill Blinkit and do not need to add its stores to your GST registration. Zepto buys through its own company that then sells to the sellers on its app. Swiggy has approved Instamart owning its stock and the change is under way. Flipkart Minutes and Amazon Now still run as marketplaces. There your stock stays yours inside their dark stores.
Does the dark store need to be on our GST registration?
Only when your stock stays yours inside it. That happens on marketplace platforms. Each dark store holding your stock is then added to your GST registration in that state as an additional place of business. If the platform buys your stock you do not need to. Our warehouse must be on your registration either way. We give you the details you need to add it.
Which cities should we hold stock in?
Start where the platforms sell most of your products. That usually means the metros first and then the smaller cities the platforms are opening now. We hold stock in
Mumbai,
Delhi NCR,
Bengaluru,
Chennai,
Hyderabad,
Kolkata,
Ahmedabad and many smaller cities. You can start with a few and add more as the platforms grow.
How soon can stock leave after an order comes in?
As soon as it is packed and its slot comes up. Your stock is already in the city and nothing waits for a truck from your plant. The order leaves while it is still open.
How do you make sure deliveries reach the slot?
Every order has a delivery slot at the dark store. We plan the packing, the papers and the van around it. If the slot moves we plan the run again. A van that misses its slot waits or is sent back. That is why the slot comes first.
What shelf life do the platforms accept?
Each platform sets its own minimum shelf life for the goods it receives. It often differs by category and is stricter than the legal minimum for food sold online. We set the rule for each platform and product. Our system sends the oldest dates first and holds back anything below the rule. Short-dated stock never reaches the store.
What labels, barcodes and cartons do the platforms need?
Every unit needs a barcode that scans and every pack needs the details the law asks for. Food also needs the FSSAI licence number. Each carton carries a packing slip with the order and invoice numbers. Some platforms also want one product per carton. We check all of this before the van is loaded.
What papers go with a delivery to a dark store?
Your invoice at the order price goes with every load. So do the e-invoice if your turnover needs one, the e-way bill, the shipping notice and a printed copy of the purchase order. The store's goods receipt comes back and we file it against your invoice.
What if the dark store receives less than we sent?
We check every receipt against our dispatch record. If they differ you get both side by side with the signed proof of delivery. The shortfall is then claimed on facts instead of argued over.
What happens to rejected or recalled stock?
It comes back to our warehouse and we check every carton. Good stock goes back on the shelf for the next order. Damaged or short-dated stock is kept aside for your decision. Your accounts team gets a record to work from.
Can one stock serve quick commerce, marketplaces, distributors and our website?
Yes. The same stock in each city can fill platform orders and distributor and retail chain orders. It can also fill single orders from marketplaces and your own website. You do not have to split it between warehouses. Our
B2B fulfilment page covers orders to other businesses.
Is this the same as fast delivery from our own website?
No. Here the platforms deliver to shoppers from their dark stores. Our job is to keep those stores stocked with your products. Orders from your own website go straight to each customer. Our
e-commerce fulfilment service handles those.
How is quick commerce fulfilment priced?
You pay for the space or pallets you use. You pay for handling by the case and for transport by trip or by weight. Each part has its own price so you can see what every order costs before you compare quotes.