What is marketplace fulfilment?
It is the work that keeps your products in stock on the marketplaces. We hold your stock in our warehouse. We label and pack it the way each marketplace asks and deliver it to their fulfilment centres. We can also ship the orders you fulfil yourself. You look after the listings and the selling.
Which marketplaces do you work with?
We send stock to Amazon and Flipkart fulfilment centres. We also work with other marketplaces that keep sellers' stock in their own warehouses. Tell us where you sell and we will plan the stock for each one.
Do the fulfilment centres need to be on our GST registration?
Yes. Each fulfilment centre that holds your stock must be on your GST registration in its state, as an additional place of business. Our warehouse must be on it too. The marketplace gives you its centre addresses. We give you the details for ours.
What papers go with a load to a fulfilment centre?
Within your state, the stock moves on a delivery challan. To another state, it moves on a tax invoice, because it is a transfer between your own registrations. An e-way bill goes with it where the value needs one. So do the marketplace's shipment labels and papers. We keep the signed proof of delivery.
Can you book delivery slots at the fulfilment centres?
Your team creates each shipment on the marketplace and picks how it arrives. We plan the load around the centre's slot and get it there on time. If a centre is full, your stock waits with us, packed and ready.
What if the fulfilment centre counts fewer units than we sent?
We scan every unit into its carton before it leaves. When the centre's count comes in, we check it against our record. If it is short, you get our scan record and the signed proof of delivery side by side. Marketplaces give you a limited time to claim, so we flag it as soon as we see it.
How do you prepare for the big sales?
Fulfilment centres fill up before Big Billion Days and the Great Indian Festival, and slots get hard to find. We build your sale stock with us early. We send it in waves as slots open. We keep some back for top-ups during the sale.
Can you ship the orders we fulfil ourselves?
Yes. For Amazon Easy Ship and Self Ship, and for Flipkart orders you fulfil yourself, your stock stays with us. We pick and pack each order and hand it over for pickup on time. Orders from your own website run the same way.
Can one stock serve marketplaces, quick commerce and B2B buyers?
Yes. The same stock can feed the marketplaces, the quick commerce platforms, your distributors and your website. You do not have to split it between warehouses. Our
quick commerce fulfilment and
B2B fulfilment pages cover those orders.
What happens to removals and customer returns?
They come back to our warehouse. We check each unit against the marketplace's list. Good stock goes back on the shelf. Damaged or wrong items are set aside with a record, so you can claim for them.
Which cities can we hold stock in?
How do shipment plans and orders reach you?
Your team sends us each shipment plan with the marketplace's labels. Orders can also come straight from your ERP. We confirm every shipment before it leaves.
How is marketplace fulfilment priced?
You pay for the space or pallets you use. You pay for handling by the unit or carton, and for transport by trip or by weight. Each part has its own price, so you can see what every shipment costs.